Foundation models have become central to unifying perception and planning in robotics, yet real-world deployment exposes a mismatch between their monolithic assumption that a single model can handle all cognitive functions and the distributed, dynamic nature of practical service workflows. Vision-language models offer strong semantic understanding but lack embodiment-aware action capabilities while relying on hand-crafted skills. Vision-Language-Action policies enable reactive manipulation but remain brittle across embodiments, weak in geometric grounding, and devoid of proactive collaboration mechanisms. These limitations indicate that scaling a single model alone cannot deliver reliable autonomy for service robots operating in human-populated settings. To address this gap, we present InteractGen, an LLM-powered multi-agent framework that decomposes robot intelligence into specialized agents for continuous perception, dependency-aware planning, decision and verification, failure reflection, and dynamic human delegation, treating foundation models as regulated components within a closed-loop collective. Deployed on a heterogeneous robot team and evaluated in a three-month open-use study, InteractGen improves task success, adaptability, and human-robot collaboration, providing evidence that multi-agent orchestration offers a more feasible path toward socially grounded service autonomy than further scaling standalone models.
