感情のジレンマ：人間らしいロボットが信頼と協力に与える影響
The Emotional Dilemma: Influence of a Human-like Robot on Trust and Cooperation
感情を表すロボットとのコイン委託ゲーム実験を行い、感情ロボットは不安を増やし信頼と協力を低下させることを示した。
著者: Dennis Becker, Diana Rueda, Felix Beese, Brenda Scarleth Gutierrez Torres, Myriem Lafdili, Kyra Ahrens, Di Fu, Erik Strahl, Tom Weber, Stefan Wermter
分類: cs.RO, cs.HC
原文アブストラクト
Increasing anthropomorphic robot behavioral design could affect trust and cooperation positively. However, studies have shown contradicting results and suggest a task-dependent relationship between robots that display emotions and trust. Therefore, this study analyzes the effect of robots that display human-like emotions on trust, cooperation, and participants' emotions. In the between-group study, participants play the coin entrustment game with an emotional and a non-emotional robot. The results show that the robot that displays emotions induces more anxiety than the neutral robot. Accordingly, the participants trust the emotional robot less and are less likely to cooperate. Furthermore, the perceived intelligence of a robot increases trust, while a desire to outcompete the robot can reduce trust and cooperation. Thus, the design of robots expressing emotions should be task dependent to avoid adverse effects that reduce trust and cooperation.
